GENERAL INQUIRIES
I WANT AN ITEM THAT IS OUT OF STOCK, WILL YOU RESTOCK IT?
Our jewelry flies and, unfortunately, we do not have exact restocking dates for all items. You can subscribe to the product and be the first to know when your favorite item is back in stock.
WHAT MATERIAL IS BY LIA'S JEWELRY MADE OF?
Most of our pieces are made of 925 sterling silver and plated in 18 karat gold for the golden finishes. In addition, we have a collection of fully waterproof steel jewelry and jewelry plated with 3 microns of 18 karat gold.
You will always find this information specified on the item's data sheet. Oh, and they are all nickel-free!
DOES ALL JEWELRY COME WITH A WARRANTY?
Of course! All items you purchase from By Lia are guaranteed for 60 days from receipt.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
You can pay with Visa, Mastercard and American Express or via PayPal.
Klarna has arrived at By Lia, but... What is Klarna?
Klarna allows you to spread the cost of your purchase over three interest-free* installments.
At the moment, this service is only available for orders from France, Italy, Spain and Germany *.
Germany: Payment is automatically debited 30 days after placing the order.
How does Klarna work?
When proceeding with the payment of your purchase, selectthe option "buy now, pay later with Klarna". You will immediately be redirected to the official Klarna website where you will have to register your personal data and proceed as any other online purchase.
Once your package is shipped, your payment method will be charged the amount of the first instalment.
After that, in the following months you will be charged for the outstanding instalments until your order is paid in full. Klarna will inform you well in advance so that you can get organised*.
For orders from Germany, payment is automatically debited 30 days after placing the order.
I CAN'T ACCESS MY ACCOUNT OR RESET MY PASSWORD!
Send us a message and our great customer service team will help you to restore it.
CAN YOU BUY ONLY ONE UNIT OF AN EARRING?
Of course! On all items where you have the option to choose between "Pair" or "Unit".
On the contrary, if there is no option or it is not indicated in the description, it means that the pair comes as a pair. Ear cuffs and piercings are also sold individually.
HOW CAN I USE MY DISCOUNT CODE?
Before reaching the last step of your purchase, you will find a box where you can enter your coupon. Only one coupon is allowed per order.
Important: during sales or special promotional periods, codes will be temporarily disabled.
DO YOU HAVE A PHYSICAL STORE?
YES! :) We are in Barcelona at Calle Riera de Sant Miquel, 19. The Showroom is open from Monday to Thursday from 9h to 18h and Fridays from 9h to 16h.
JEWELRY CARE
Gold-plated pieces are, by default, more delicate and may lose their gold color over time. The plating may fade for different reasons: chemicals used for skin care, the level of perspiration or the natural ph of the skin.
If you are looking for a more resistant gold finish, you can opt for our 3 microns of 18kt gold plated jewelry.
We recommend not to wear the jewelry under water and to avoid direct contact with perfumes and creams.
STORE PICKUP
In addition to our online store, we have our showroom in Barcelona where you can pick up your online orders free of charge:
Carrer de la Riera de Sant Miquel, 19
08006 - Barcelona
Monday - Thursday
9h00 - 18h00
Friday
9h00 - 16h00
SHIPPING
HOW ARE ORDERS SHIPPED?
The packaging of each order consists of a single gift box in which the jewelry is included in our fabric bags.
If you would like individual bags for each pair of earrings, please contact our customer service team directly (info@bylia.es) or indicate your request in the "notes" section of your shopping cart checkout.
If you wish to receive more than one gift box, please add "extra box" before checking out.
*During sales period, our packaging may vary.
DELIVERY TIMES
If there are no setbacks, orders leave our office within 24 working hours after they have been placed.
You will receive an email with the tracking code to know where your order is at any moment.
DELIVERY TIMES THROUGH OUR STANDARD SERVICE:
SPAIN (PENINSULA) and PORTUGAL
Between 24-48 working hours.
BALEARIC ISLANDS, CEUTA AND MELILLA
Between 2 and 5 working days.
CANARY ISLANDS
Between 5 and 8 working days.
EUROPEAN UNION
Between 5 and 10 working days.
UNITED STATES AND REST OF THE WORLD
Between 7 and 10 working days.
*Currently our standard courier has problems with shipments to Australia and New Zealand. For this reason, we will only be able to send packages via DHL Express.
If you wish to receive your order within 24-48 business hours, we recommend choosing the DHL Express (EU) option.
You can also choose the GLS Recommended option if you want to receive it within 3-5 business days* (EU).
The indicated GLS lead time is an average calculated across all EU countries. This time may be increased in some countries. In case of doubt, please contact our customer service team.
Occasionally, shipments to countries outside the EU may incur additional duties and taxes, which in any case will be the responsibility of the purchaser.
We recommend not to authorise deliveries without signature. By Lia will not be responsible for lost orders authorised to be delivered without signature.
*During periods of special offers, summer sales, Black Friday and Christmas, delivery times may be slightly increased.
Thank you for your patience :)
IS THERE FREE SHIPPING?
Of course! Here are the free shipments according to the country of delivery(standard delivery):
- Spain (Peninsula) and Portugal
Purchases over 49€ - FREE
Purchases under 49€ - 4,80€. - Balearic Islands
Purchases over 89€ - FREE
Purchases under 89€ - 9,10€. - Canary Islands
Purchases over 89€ - FREE
Purchases under 89€ - 9,00€. - European Union
Purchases over 89€ - FREE
Purchases under 89€ - 7,95€. - United States and Canada
Purchases over 89€ - FREE
Purchases under 89€ - 8,00€. - Asia
Purchases over 89€ - FREE
Purchases under 89€ - 7,00€. - Rest of the world*
Purchases over 89€ - FREE
Purchases under 89€ - From 8,95€ onwards
*Currently our standard courier has problems with shipments to Australia and New Zealand. For this reason, we will only be able to send packages via DHL Express.
PRE-ORDER
If you have a PRE-ORDER order with more items, in order to reduce emissions and contribute to the protection and care of the environment, a single shipment will be made.
FREE COLLECTION
In addition to our online store, we have our showroom in Barcelona where you can pick up your online orders free of charge:
Carrer de la Riera de Sant Miquel, 19
08006 - Barcelona
Monday - Thursday
9h00 - 18h00
Friday
9h00 - 16h00
MY ORDER
CAN I CHANGE THE DELIVERY ADDRESS?
As long as your order does not appear as "shipped" you can change the address by sending a message to our customer service team.
CAN I MODIFY OR CANCEL MY ORDER?
You can cancel your order as long as it has not been shipped :)
Write us a message to notify us so we can update or cancel your order.
WHAT HAPPENS IF I RECEIVE AN INCORRECT OR INCOMPLETE ORDER?
The customer has 15 calendar days after receipt of the package to inform our customer service team about the incident related to the package. After this period, By Lia cannot be held responsible for the problem in question.
WHAT HAPPENS IF I RECEIVE A PACKAGE WITH SIGNS OF HAVING BEEN OPENED?
Fortunately this is unlikely, but if there is any indication that the package has been opened, the customer should contact us at info@bylia.es, sending us a photo of the condition of the package before opening it. In this way, we will be able to claim it and open an investigation with the courier company.
RETURNS AND EXCHANGES
CAN I EXCHANGE OR RETURN A PRODUCT?
You have a period of 30 calendar days from the date of receipt of the order to return any item, except for personalized items and, for hygiene reasons, earrings, ear cuffs and piercings.
In no case By Lia will issue refunds. A voucher will be generated with the amount of the returned items which can be used within 12 months of activation.
Important: returns must include all our original packaging. In case of not receiving it, By Lia will deduct 2€ from the amount of the voucher (gift card) that will be sent to the customer.
DO I HAVE TO PAY RETURN SHIPPING COSTS?
All shipping costs associated with an exchange or return shall be borne by the purchaser, except in cases where the item is defective or wrong.
